1. Introduction
Patagon Consulting Inc. ("we," "our," or "us") operates NeuroTrain, an AI-powered sales training platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
🔒 Our Privacy Commitment
We are committed to protecting your personal information and your right to privacy. We comply with all applicable privacy laws including CCPA (California Consumer Privacy Act) and TCPA (Telephone Consumer Protection Act).
2. Information We Collect
Personal Information
We collect information that identifies, relates to, describes, or could be linked to you:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Professional information (company name, job title)
- Voice recordings during training sessions
- Performance metrics and training progress
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI training services
- Personalize your training experience
- Generate performance analytics and feedback
- Communicate with you about your account and services
- Send marketing communications (with your consent)
- Improve our services and develop new features
- Comply with legal obligations
4. TCPA Compliance and Communications
Effective September 1, 2025: By providing your telephone number, you expressly consent to receive:
- Service-related calls and text messages
- Marketing communications (with opt-in consent)
- Automated calls and text messages
- Pre-recorded voice messages
You may opt-out of marketing communications at any time by:
- Texting STOP to any message you receive from us
- Calling us at 888-706-0080
- Emailing us at hello@patagonusa.com
- Using the unsubscribe link in our emails
5. Data Retention and Storage
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 2 years | Service provision and legal compliance |
| Training Sessions | 90 days | Performance analysis and improvement |
| Voice Recordings | 30 days | Quality assurance and feedback |
| Analytics Data | 1 year | Service improvement |
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Opt-out of marketing communications
- Non-discrimination: Not be discriminated against for exercising your rights
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete personal information (subject to exceptions)
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
9. Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our platform:
- OpenAI - for AI conversation processing
- Cloud hosting providers - for data storage
- Analytics providers - for service improvement
- Communication providers - for email and SMS services
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
12. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice via email or through the service.